Category: Latest News

  • Our New Website

    Our New Website

    Our New Website

    Development

    Not unlike other agencies, we prioritize client projects — website redesigns, promotional videos, banner ads, etc. — over internal ones. There are deadlines, copy changes, last-minute requests, and many other tasks that pop up. As a result, our website was put on the back burner, and was overdue for a redesign. A site should be updated every two to three years, and we were well past that time period. With that in mind, we set out to refine, condense, and streamline the content of our website.

    Read on to learn more about our process and journey from concept to launch.

    Design and Production

    The first step was to choose a theme, or the overall look of the site. This includes the homepage, sub or interior pages, contact forms, color scheme, and other components. Our talented creative team kept those things in mind while considering UX and UI. We also needed to account for SEO and mobile/tablet friendliness.

    We build all of our websites in WordPress, as for the most part, it meet the overall needs of business websites. From functionality to user friendliness, WordPress is unmatched by any other CMS (content management system).

    Mobile Web Design

    Launch

    Before and after launch, the new site went through a rigorous QA process to ensure there were no errors such as 404 errors (broken pages), missing meta data (bad for SEO), usability issues on tablet or mobile, contact forms were functioning, and that the site worked properly in general.

    There’s nothing worse than launching a new website only to learn there are issues with it. Even minor things like social links working (and opening in a new tab), external links functioning, etc., are important. To avoid those situations, we take pre-launch and post launch quality control measures very seriously.

    Do You Need a New Site?

    Are you due for a new site? If you look at website, and the impression you get is that it’s a bit dated, or doesn’t work so well, then the answer is yes.

    Ask yourself these questions:

    1. Does my site look good and work well on a smartphone or tablet?
    2. Is my site easy to use and navigate?
    3. If I was a client, and needed a quote, or other information, could I find it?
    4. Does my site look as good or better than my competitors?
    5. Do I receive as many leads as I would like?
    6. Does my site have good content?

    If you answered “no” to at least one or two of these questions, you might be due for a new website. And it doesn’t have to be a protracted and costly endeavor. We do our best to produce quality results in a timely manner at an affordable price.

    Get Started Today

    We have over 23 years’ experience in all things marketing, and would be happy to provide you with a FREE evaluation and consultation. You have nothing to lose and everything to gain. At a minimum, you’ll walk away with a better understanding of how you can improve your website and drum up new business.

    Please contact us by calling 305-593-7488 or shooting us an email.

  • Creativity in a Corporate World

    Creativity in a Corporate World

    Creativity in a Corporate World

    THE BALANCING ACT.

    CREATIVITY IN A CORPORATE WORLD.

    Need toothpaste? Milk? How about new towels or a picture frame for your grandma’s birthday gift? Maybe even a cute outfit for your weekend plans? We all know there’s one place where we can go and cross off all those items on our shopping list: Target. It’s the go-to store for students, young professionals, families, and kids. With their trusted in-house brands like Up & Up, Room Essentials, and Simply Balanced, Target meets the needs of all their customers from the smallest one to the oldest.

    While creating brands for a well-known company, such as this one, may be the dream of many designers, it’s still the accepted idea that ‘corporate’ and ‘creative’ don’t coincide.
    However, creative Director, David Hartman, feels this perception is changing. He has been leading Target’s Brand Design Lab team for over two years now, focusing on the untapped aspects of Target’s in-house brands and how to increase their potential.

    Hartman points out brands like IBM, Pepsi, and even AirBnB as examples of companies that value the role design plays in the business’s success. They see it as a vital ingredient to differentiate their brand among the competition, and the public eye in general. As a result, designers need to adjust their vision of success.

    While a designer may feel corporate America is not the place to grow, they may be wrong. According to Hartman, working for a large corporation can allow a young designer to grow and gain a lot of experience. Working directly with hyper-disciplined business leaders and understanding exactly how to work with them can make the designer stronger in the long run. There are tight deadlines that need to be met that can be as little as five weeks but, at the same time, the teams own ongoing management of their brands which lasts years.

    As a designer, working in a large corporation, you have to learn how to effectively communicate the relevance of your work to the business model and end goal. Creativity has freedom and you’re able to design pieces that you’re proud of but you also have to do the work that needs to be done. Although there may be a lot of steps along the way, maintaining the balance will allow you to thrive and be successful.

  • Effective Direct Mail Campaign for HVAC

    Effective Direct Mail Campaign for HVAC

    Effective Direct Mail Campaign for HVAC

    Direct mail has become an overlooked advertising channel in the HVAC industry. When direct mail is done well and at scale, it is still one of the most cost-effective and targeted marketing solutions in the game. But for an HVAC direct mail campaign to be successful, it needs to follow a certain set of rules and best practices.

    3 Tips for Creating a Targeted Direct Mail Campaign

    A while back, the Direct Marketing Association found that every dollar spent on print marketing could create an average of $12.57 in sales. A recent Gallup poll showed that 41% of adults look forward to checking their mail each day, and another survey discovered that 73 % of consumers actually prefer mail to other marketing platforms. Follow these tips when setting up your next HVAC direct mail campaign.

    Personalization is Key; Don’t Spray and Pray

    A personalized direct marketing piece sent to a targeted individual is more effective for your HVAC business than
    an impersonal direct mail blast. You wouldn’t send a postcard for a $49.99 AC tune-up to apartment residents, for example, and sending a rebate offer on a new HVAC system to customers who just paid full price would not be a good idea either. Once you have established your target, make sure you personalize your material accordingly.
    Try hand – or laser-addressing your mail and using a “real” stamp instead of a meter mark will make for
    better responses.

    Send a Consistent Message; There’s more to it than just Sales

    Receiving direct mail that is always trying to sell you something is similar to a neighbor who only stops by when he needs something from you. You don’t want your customers to grow weary of your sales offers, it’s important to try mixing it up with appointment reminders, thank-you postcards, surveys, and newsletters. Remember to keep your brand message consistent throughout all your direct marketing pieces. It is vital for customers to immediately associate the name of your HVAC company with savings, quality, service, and your specific brand message.

    Test Your Offers; Don’t Disregard Multi-Channel Opportunities

    A low response rate to an untested direct mail campaign costs you a lot beyond the wasted postage. For example, if you had tested the 5,000 pieces you sent out beforehand. You might have discovered that a simple headline change increased your response rate from 0.75 percent to 1.2 percent. That would’ve meant many more leads, potentially costing you thousands in sales. Testing at least 5% of your mailing list before you launch a campaign can lead to an overall better response rate. It’s also important to keep in mind the value of a multi-channel approach. Test CTAs and offers that utilize various combinations of platforms and landing pages to see which ones provide the best results for your target market. According to Direct Marketing News, you can increase your direct mail response rate as much as 35 percent with a multi-channel approach.

    Create a Direct Mail Campaign that Gets Results

    Even when done as part of a group or co-op program, direct mail campaigns can mean a significant investment for manufacturers, distributors, and individual HVAC dealerships. The response rate of your direct mail campaign will only increase as high as the quality of the campaign itself.

    To do the job right, you need to work with an agency that has experience with multi-channel direct mail marketing for all levels of the HVAC industry — local, regional, and national. At Figment Design, we keep all of our marketing and advertising specialties under one roof to expand our ability to execute any campaign, regardless of its scope. Our print production team can create an effective direct mail campaign designed to get results. Contact us today to get started in planning your next direct mail campaign.

  • Why You Need to Listen to Your CSRs Calls

    Why You Need to Listen to Your CSRs Calls

    Why You Need to Listen to Your CSRs Calls

    As your business grows, you might start to feel spread out thin. As businesses develop, managers and CEOs become concentrated on guiding the company instead of tracking its daily activities.

    One segment of your business that will require continued monitoring is the performance of your customer service representatives (CSRs) and your after-hours answering service. These individuals are a vital contact point with customers, and there’s a lot you can learn from them. Here’s why continued call monitoring and call scoring are important.

    Listen Directly From the Customer

    As a business owner, it’s easy to get tunnel-vision about the business and how your customer thinks. Listening to recorded calls between your CSRs and clients allows you to understand their exact pain points and how they react to new products or services.

    As you listen to calls, you may realize that their biggest worry isn’t the one you’re trying to solve. For example, your brand messaging might focus exclusively on price, while customers are more focused on service quality and safety. Altering your message to align with consumer needs, you’re able to increase conversions and ease their fears quicker.

    Call Monitoring Can Identify Shortcomings in Your Training Process

    What’s the best way to train your customer service team? Most companies have a set script that their CSRs stick to, and then receive additional training on proper phone etiquette and company products. While these steps are a great start for new hires, it’s rare that all of the problems and situations your CSRs face will adhere to the script.

    Listening to these recordings can show you how your customer service team reacts when they need to go off-script. Do they handle stressful situations well when the customer is aggressive? What happens when the customer is overly friendly and wants to keep them on the phone for a long time? You may decide that your team needs additional training on soft skills as well as product offerings.

    Business teams will set up monthly seminars to train their team on CSR skills. Each month will have a new theme, from handling aggression to introducing product options. This way learning is a process for all team members, regardless of their time at the company.

    We saw this not too long ago with one of our clients in the HVAC business. After listening to calls, the business owner identified that his customer service reps needed training. He invested in call training for his employees and was able to close more calls and increase revenue the following year.

    How to Identify (and Rectify) Lost Opportunities

    Treat your CSR recordings like the game film of Monday morning quarterbacks. Your goal is to listen and learn what went right, what went wrong, and how everyone involved can improve. For example, why was a customer representative unable to close a deal? Is your team unintentionally frustrating your customers and creating unnecessary friction instead of helping them?

    After monitoring a number of calls, another one of our HVAC clients changed his after-hours answering service. It turned out the answering service was telling potential customers to call back the next day instead of scheduling appointments while having the customer on the phone. He identified he was losing out on significant revenue-generating opportunities with every after-hours call and took immediate action to fix the situation.

    There are also solutions that will allow you to monitor other factors like the level of agitation in a call, awkward pauses, and other conversational markers. You can use these to create milestones for your team, allowing you to make the most of their call time. Set a goal to increase the number of conversions through calls by five percent and decrease angry customers by 10 percent either monthly or quarterly. These additional happy customers can result in thousands of dollars in additional income that you would otherwise be losing.

    Observations into the Customer Experience

    It costs five times as much to acquire a customer as it does to retain one. For every customer you lose through a poor customer service experience drives up your cost per acquisition, raises your overhead, and limits the growth of your business. We understand that listening to calls may not be part of your daily routine, but they can provide phenomenal insight into your business and help you retain and convert more prospects.

    If you haven’t started listening to calls, set aside 30 minutes a day to listen to a handful of them. Monitor your CSR team and their improvement over time. This small step will help you identify strengths, weaknesses, and opportunities within your team.

  • IS YOUR EMAIL MARKETING STRATEGY READY FOR THE HOLIDAYS?

    IS YOUR EMAIL MARKETING STRATEGY READY FOR THE HOLIDAYS?

    marketing-strat

    The holiday season is upon us and it’s time to make sure your email campaign has all the right elements to be successful.

    FIVE WAYS TO IMPROVE YOUR HOLIDAY OPEN RATES, CLICK THROUGH RATES & REVENUE:


    SUBJECT LINE

    It’s what leads to an opened email or a deleted one, so make sure it stands out.

    Keep your subject line brief and to the point: 50 characters or less.

    Use questions to engage the reader and entice them to wonder how your email’s subject matters to them.

    Personalize the email by including the person’s name in the subject line. Chances of it being opened will increase.

    PLANNING

    Proper preparation that includes both lead and production time are key to a successful campaign.

    A high percentage of Cyber Monday online shoppers are interested in travel deals through the holidays, and that includes New Year’s travel planning.

    A multi-channel campaign in three phases: Pre-Sale, Cyber Monday and Extended Sale are an effective way to capture potential holiday travelers.

    INCENTIVES

    Engage and motivate your guests and you will generate a significant increase in ROI.

    Offer special room types or rooms with upgraded views.

    Create special packages with additional or upgraded amenities, services or activities.

    Offer a special reduced rate on a second room.

    PERSONALIZE

    Personalization is key to having higher open rates and increased click rates.

    Consumers expect you to know who they are and provide them with interesting, meaningful content.

    Use email automation to deliver relevant, personalized emails at the right time.

    Send targeted information through a single email campaign using dynamic content.

    TARGET DATA

    Having segmented email campaigns will get you more clicks than non-segmented emails.

    Use data points like gender, location and income to enhance the email subscriber experience.

    Re-target potential repeat guests by going over the previous year’s bookings.

    Use data collected from eSurvey to segment audiences based on their interests.

    holiday-cta

  • Best Practices for Contextual Campaigns

    Best Practices for Contextual Campaigns

    contextual-campaigns

    How do you move beyond ‘the right message to the right person at the right time?

    Assemble the right teams

    For pilot projects, initiatives often start with just one line of business (e.g., email, customer service, social or mobile), then spread more broadly through the organization.

    Education, knowledge-sharing, agility and empowerment are essential to spark thought and experimentation.

    Content strategy

    As with every other form of marketing, content is foundational to context. For contextual campaigns, content strategies must be significantly expanded to address different contextual elements. This must encompass not only goals and KPIs, which can be myriad, but also the many additional situations, conditions, offers, customer profiles conditions, locations, device interfaces and other specifics that go into communication and messaging.

    Content strategy must also be linked to product strategy for many contextual initiatives, and it must address design and user experience to a higher degree than in other marketing scenarios.

    Anticipate and script responses

    The real-time nature of contextual campaigns requires outbound and inbound scenario mapping, then scripting content to address numerous potential situations and reactions, both to offers and the campaigns themselves.

    Real-time ability

    Real-time and context go hand-in-hand. Location data, for example, cannot suggest a customer visit a venue when it’s closed at 11 p.m. Iced tea is an inappropriate offer for a snow day.

    Many brands already have well-trained analytics and social media teams continually monitor digital sentiment and react and optimize their messaging in real time. The sentient world will rapidly become part of this intense, pressurized marketing function.

    Permission and opt-in

    Even more than with email and social channels, contextual communications cannot be pushed on unwilling or unreceptive consumers. In addition to offering value to make messaging welcome, permission is a critical component of the brand/consumer dialogue, as is an opt-out mechanism, especially for brands leveraging data across domains (e.g. in-home, in-car, in-store and so on).

    Ecosystem of internal & external partners

    Consider new partnerships, both internally and externally. Contextual campaigns touch areas beyond marketing, and the data inputs and outputs can be of value for a broad variety of stakeholders.

    This value can and should be used as a justification for spend, not just from marketing budgets but also from budgets of other lines of business.

    Technology vendors

    Understand what tech vendors bring to the table, as well as their limitations. A large player can act as a backstop but might limit experimentation.

    A small, nimble startup might be better for a pilot than a national implementation. Determine who will be responsible for the chain of technology — for example, a chain of 1,000 retail locations, each with 10 beacons.

    Continuous education and training

    In a quickly evolving sector, it’s essential to keep abreast of tools, technologies, use cases, data and best practices.

    Read full article at: http://marketingland.com/8-best-practices-contextual-campaigns-195001

  • Long Term SEO & Proving Value

    Long Term SEO & Proving Value

    long-term-seo

    How do you show the value of long-term SEO recommendations in the short term?

    Take HTTPS as an example. As search marketers, we know there is long-term value in transitioning to a secured site. The web is moving in a more secure direction, users want trust, and heck, Google has stated it’ll give preference to secured pages. That’s a big deal!

    From an impact perspective, however, the site likely isn’t going to see an immediate uptick in search traffic. And with an HTTPS transition requiring time, resources and money (and potentially causing issues), selling the investment isn’t easy. Especially when the business (aka client) wants to ensure they’re getting the biggest bang for their buck.

    So, what can we do? I’ll be honest: the answer will vary from business to business, but I think there are a few ways to help show the value of long-term SEO strategies and get additional recommendations pushed through.

    One of the nice things about the search industry is the sharing of information and the willingness to help one another. Plus, let’s be real — there probably isn’t anything you are doing that hasn’t already been done.

    If you’re looking to show value in a longer-term strategy, do what it is you do best: search! See what has already been said and what the results show. Ask your network questions, and I’m willing to bet there’s someone who can give you answers — and potentially the “data” you need.

    If you can put together some real information around the strategy, you are more likely to get the recommendation pushed through and buy yourself some time from a performance perspective.

    Bonus tip: Take a look at what competitors are doing. If you can show that 75 percent of your competitors have implemented the recommended strategy and are performing better than you, that’ll usually get the attention of those in charge.

    You know what I love about paid search and social? Immediate results! You know pretty quickly if something isn’t working, and you can adjust, test and test again. Unfortunately, we know SEO doesn’t work that way, and results can take a long time.

    Which takes us back to our problem at hand: how do we make sure the business sees the value of our long-term SEO recommendations when the tangible results (traffic/revenue) aren’t there yet?

    Sometimes it’s about the small wins. When looking for ways to show organic improvement, I like to take a look at the following:

    Search query data

    There are certainly useful keyword data/content ideas in there, but I like to see how the overall impression and query data grows. For example, if we’ve created a content strategy around a competitive keyword, traffic probably isn’t going to improve, and the average position isn’t going to change much. Search Console data can, however, show us if long-tail queries and impressions around that keyword/phrase are growing.

    If they are, we know our strategy is having an impact, and we can show the client, buying us some time and helping credibility.

    Keyword visibility

    There are a number of things I like about SEMrush: one is the ability to look at organic keyword visibility both now and in the past to see how it has changed.

    Ideally, as your site improves, so does your overall search visibility. How many keywords are you showing for now vs. three months ago vs. six months ago vs. 12 months ago?

    Similar to Search Console data, this doesn’t necessarily translate to traffic or conversion increases but does showcase performance improvements.

    Conversion rate

    Conversion rate is a too frequently overlooked metric in organic search. It can be tough to measure as a whole because different sections of a site target different parts of the funnel, but when broken down properly, conversion rate can provide some key insights.

    In putting together an on-site content strategy, we recommended switching out the existing targets with a keyword set geared more toward their audience. We knew this would result in a traffic decrease, but we were confident that it would pay off in the long run.

    Once the changes were made, boy, did organic traffic drop quickly. The client wasn’t super-psyched, and we needed to be able to show the execs value in that recommendation sooner rather than later.

    Final thoughts

    Some of the biggest challenges for any agency (search or otherwise) are getting buy-in, driving execution and being able to show your value as an organization. For SEOs who are working on a long-term strategy, that last piece can be extremely difficult.

    Just remember, when making your case, look to the things you know. Find real examples, create your own examples — and focus on the small wins when you can.

    Read the full article at:  http://searchengineland.com/long-term-seo-proving-value-now-261419

     

  • Why Social Media is Best Viewed as a Long-Term Investment

    Why Social Media is Best Viewed as a Long-Term Investment

    socialmedia

    Social media is an important tool, but in our experience, many SMBs (Small and Midsized Businesses) don’t fully understand how to harness this channel. When businesses realize the amount of work and time necessary to make these platforms yield results, they often lose enthusiasm. Social media efforts go silent, and all of that time is wasted.

    Unfortunately, social media marketing doesn’t usually reach its full potential immediately, and sometimes it can take years to develop a highly engaged audience for your brand. Recent industry reports from Social Media Examiner highlight the differences between brands that are new to the social media game and those with a long history in the field.

    Social Media Effectiveness and Long-Term Trends

    One of the most compelling highlights of the 2016 Social Media Marketing Industry Report is the examination of social media marketing success over time. The longer a brand or business has been using social media, the better the success it reports.

    Of those who are just starting with social media marketing and have less than 12 months in the game:

    • 34% say social media improves sales
    • 48% say social media develops loyal fans
    • 60% say social media increases traffic

    When you ask seasoned social media marketers to assess these same areas, you’ll see dramatically different results. Among those who have been using social media for more than five years, you’ll find:

    • 66% say social media improves sales
    • 83% say social media develops loyal fans
    • 87% say social media increases traffic

    Now you may think that brands and businesses who have a longer history with social media would naturally perceive a greater rate of success, while those who are new to the arena feel that it’s underperforming simply because their expectations are too high. However, it’s worth noting that both sets of brands and businesses reported the highest success rates with traffic, followed by loyalty and sales.

    Keeping Up with the Landscape

    Social media marketing is becoming a staple of many marketing plans. When asked to rate their agreement with the statement, “I have integrated social media into my traditional marketing activities” — 23 percent of brands and businesses strongly agreed and 58 percent agreed. However, 40 percent of brands and businesses also said that social media marketing has become increasingly difficult over the last 12 months.

    Social media trends are changing, and not all marketers are sure about the best way to keep up. Though 67 percent of marketers plan to increase Facebook activities and 86 percent regularly use Facebook ads, a stunning 40 percent of these marketers said they didn’t know if their Facebook traffic had declined, and 35 percent were unsure whether their marketing efforts on the site were effective.

    Understanding the Platforms

    Though SMBs and marketers widely agree that social media is important, they face many difficulties measuring their success and targeting the right approaches. According to Social Media Today, the longer a brand or business is involved with social media, the more time they invest in these platforms on a weekly basis.

    Those who have less than a year of experience with social media usually spend 5 hours or less on the endeavor each week. Meanwhile, those with at least two years of experience spend six hours or more with their social media.

    The reason for this growing investment in time is simple. As businesses and brands come to understand all the possibilities and opportunities, the investment in social media platforms naturally grows.

    Measurable Social Media Solutions for Today’s SMB

    Want to cash in on the benefits of social media marketing? Turn to experienced professionals who already understand this landscape. Give them time to work their magic and understand that the most impressive returns on your efforts may come years in the future.

    The Figment Design team specializes in planning, managing, and curating social media for SMBs. We build a measurable social media presence that will pay off in the long run for your business.

  • RESPONSIVE HTML EMAILS: SIMPLE & EFFECTIVE

    RESPONSIVE HTML EMAILS: SIMPLE & EFFECTIVE

    responsive

    While an email (E-Blast) newsletter can look superb in the inbox, when squeezed onto a small screen, it can become unusable with small fonts, narrow columns and broken layouts. Users are able to zoom in but are then constantly and infuriatingly required to scroll horizontally. Links appear small and congested, with no regard for large fingers on touch-screen displays and low-contrast designs on small viewports, dimmed to save power, often become unreadable.

    Over the past few years, mobile usage has sparked an evolution in the way that we approach delivering content to online users. The ultimate goal is a fluid, mobile and one school of thought has emerged: responsive design.

    What this means is that getting your email newsletter to display optimally on mobile devices is just as important as ensuring it can be read in email clients like Outlook and Gmail.

    GETTING STARTED

    HTML E-mails suffer from a lack of standards. Email layouts must be created with tables because of the outdated HTML rendering engines of some email clients plus CSS must be applied inline. Several email clients will completely disregard any style declarations made in the <head> section as well. Now that you understand this, let’s work on correcting it.

    Coding for responsive emails

    When designers talk about “Media Queries”, they’re not talking about a separate style sheet, but the code/CSS that appears within the curly brackets of a media query. Here’s what a basic one looks like:


    @media only screen and (max-device-width: 480px) {
    /* mobile-specific CSS styles go here */ {
    }
    }

    Let’s break down what is the @media declaration. In order to make it mobile-specific, we have some criteria that have to be met before the email client uses the styles. The @media only screen specifies, “use only” on a specific screen size. This is important, as many, but not all mobile devices have a viewable area of 480px wide or less. While max-device-width: 480px is commonly used (as it’s the width of an iPhone display in landscape mode), you can tweak this to accommodate larger mobile displays, such as those on tablet devices.

    Designing The Responsive Layout

    While one-column HTML email layouts are generally the way to go when optimizing for mobile devices, there is an elegant way to create responsive 2-column layouts, without resorting to mile-long style sheets in media queries.

    While 2-column layouts often allow more content to feature above-the-fold on desktop email clients like Outlook, they’re a pain to read and navigate on mobile devices.

    Single column layout

    Single column layouts don’t have particular needs. Since they do not need to rearrange elements, we have only to take care that all widths degrades gracefully to match device sizes (width: 100%;). Rather than Responsive design, this is a classic example of scalable design.

    Multicolumn layout

    Multicolumn layouts require your columns to be rearranged as device width decreases. It makes no difference whether you’re working with two columns, three or more: you will need to display them vertically instead than horizontally.

    There are two ways to accomplish this:

    Using nested tables or Changing table cells display property.

    Nested Tables Layout

    Email composition often requires you to use nested tables. This has always been considered the best way to ensure client compatibility, but on the other hand the resulting code is very dirty and practically illegible.

    The trick is the use of the table align=”left” attribute that causes tables to align horizontally.

    Every element must have a specific width and their total must have the same value as their container.

    When the device width decreases, we have to resize the container and force all the tables-columns to 100% width.


    table[class="body_table"] {
    width: 600px;
    }
    table[class="column_table"] {
    width: 180px;
    }
    table[class="spacer_table"] {
    width: 30px;
    height:30px;
    }
    @media only screen and (max-width: 480px) {
    table[class="body_table"] {
    width: 420px!important;
    }
    table[class="column_table"] {
    width: 100%!important;
    }
    }

    This technique ensures compatibility with most of the email of clients.

    Changing table cells display property

    The second way to built multi-columns email, is more elegant and uses native CSS rules.

    This technique consists in changing the default table cells display property when device width decreases. This causes the cells to re-stack vertically:


    table[class="body_table"] {
    width: 600px;
    }
    table td[class="column"] {
    height:100px;
    width:200px;
    }
    @media only screen and (max-width: 480px) { table[class="body_table"] {
    width: 440px!important;
    }
    table td[class="column"] {
    width:100%!important;
    display: block!important;
    }
    }

    Optimizing images for mobile

    In responsive emails, images don’t require anything more than the responsive technique (img {max-width: 100%;}) we currently use.

    Now to make sure the messages on images are readable is a different story. Because of the limited amount of screen available on mobile viewports that images have we need to consider on how to property display our message. However, solid CSS support in clients like iPhone has gives us a number of ways you can be clever about their use.

    Using background images for better headers

    Normally you wouldn’t recommend that anyone use background images in their email, but in the case of iPhone and Android default Mail, we’re using clients with solid CSS support and all the benefits that media queries can bring. One of these benefits is being able to substitute images when an email campaign is viewed on a mobile device, by hiding the original and letting the beautiful, mobile-friendly image shine through.

     

    Traditionally, we’ve recommended that images be resized as to fit within the viewport of mobile devices. However, the issue with resizing images in this way is that it can make any information therein too small to read or understand. A better option is to create a unique image specifically for mobile subscribers. Surrounding the image in a table cell or div does this, then creating a media query that hides the original and shows another header image as a background image instead.

    IN CONCLUSION

    Responsive email design is still a compromise. But as technology progresses it’s becoming easier to provide users with appropriate layouts that they can effortlessly consume and interact with. Growing support for media queries in email has changed the landscape of mobile email optimization and provides us with a platform to improve the user experience on more devices.

    The mobile landscape is changing and likewise, so is the techniques for best catering your email for the variety of email clients out there.

  • Creating an Out-of-the-Box Local Direct Mail Campaign that Actually Works

    Creating an Out-of-the-Box Local Direct Mail Campaign that Actually Works

    Creating an Out-of-the-Box Local Direct Mail Campaign that Actually Works

    When done well, direct mail solutions provide an excellent level of access to clients in your designated area. This is great for local businesses and service providers aspiring to find new clients and spread awareness in their respective communities. But in order to get the most out of a local direct mail campaign, you can’t put your creative and messaging on autopilot.

    Thinking Outside of the Box

    A well-executed direct mail campaign still can be effective in grabbing local customers’ attention. Although many people probably think of direct mail in relatively simple terms — postcards, tri-folds or letters, for example — this marketing medium has the potential to be so much more if you take the time to use your imagination.

    In today’s world of creative design and special printing options, you can make your direct mail piece a work of art that will stand out for anyone opening the mailbox. It’s just a matter of thinking outside of the “mail” box (see what I did there?).

    How to Get the Most out of Your Direct Mail Campaign

    When direct mail campaigns fail, there’s really only two reasons they don’t work — they’re poorly planned and unimaginative. This tends to happen because direct mail seems so easy and straightforward to execute.

    However, it’s that very sense of comfort that breeds complacency, and ultimately, ineffective campaigns. To avoid falling into that trap, here are some things to keep in mind when planning the direct mail creative and messaging for your next drop:

    Make the piece engaging. Sometimes just sending out an offer isn’t the ticket. You don’t want to be like your competition, so don’t just slap a big 55% discount on the front of your postcard and call it a day. Everyone else is doing that too. Make your proposition interesting — entice the reader to open your direct mail piece to see what it is. Intrigue them with personalized messaging. Excite them with a powerful value proposition. Your customers will open it if your message moves them to do so.

    Make your customers respond. Many times, mail pieces just consist of an offer or a discount without conveying any sense of real urgency. Give your reader a reason to respond to the piece. Make your deal’s messaging time-sensitive (for example: “Call us NOW and get an additional $100 gift card!”). But if there’s no ticking clock to drive purchasing behavior, your customers will just hang it on the fridge either until they need you or it comes time to clean the fridge.

    Make sure you can account for its return on your investment. When everything’s said and done, you want to know how your mailing did. So make sure you have a way to keep track of your success within your store if they are bringing the offer inside. Make sure if you send them to your site, you have dedicated landing pages to track those visits with analytics, contact forms, and/or trackable phone numbers. The resulting information will be crucial for making educated decisions on whether to keep running the campaign, or spend your money elsewhere.

    Direct Mail as a Science

    Figment Design has direct mail down to a science. We don’t see it as something that just gets thrown in the mail on a wing and a prayer, rolling the dice in hopes that these campaigns might work. We plan everything meticulously from the start.

    Our marketing production team is hard at work, dissecting your target area to make sure your campaign is reaching potential clients that will react. Our campaigns are designed to ensure the message speaks to those people directly, and we take care that there’s a reason for them to open and react. And finally, we make sure that, when those targeted customers do react to the piece, the results are measurable and verifiable.

    At the end of the day, Figment Design has a full arsenal of advertising products to deploy on your company’s behalf, and that arsenal includes creative, branding, traditional media, television, radio, cable, online marketing, and yes, direct mail. You’d better believe that it’s anything but dead.